Terms of Service

Last updated: 2 November 2026

In short: a monthly subscription (Basic €10, Medium €20 or Pro €35 per month) to an AI-assisted funding-matching service. You can cancel any time. We give no guarantee of funding. Please also read our Disclaimer.

1. Who we are and scope

These Terms govern your use of EU Funds Tracker (the "Service"), provided by Tao soft EOOD (Тао Софт ЕООД), UIC 205420526, [REGISTERED ADDRESS: fill in], Sofia, Bulgaria; VAT [VAT NUMBER, if VAT-registered: fill in]; email [CONTACT EMAIL: fill in] ("we", "us"). By creating an account or subscribing you agree to these Terms and to our Privacy Policy.

2. The Service

The Service collects public information about EU and Bulgarian funding programmes, grants, tenders and financial instruments, compares it with the company profile you provide using artificial intelligence, shows ranked matches with explanations, and (if enabled) emails you new matches daily. It is an information tool only. See the Disclaimer: we do not guarantee funding, eligibility, or the accuracy of AI output, and we provide no professional advice.

3. Eligibility and your account

You must be at least 18 and use the Service for business or professional purposes (or, if you are a consumer, acknowledge your consumer rights below). You must provide a valid email address, keep your password confidential and are responsible for activity under your account. Tell us promptly about unauthorised use.

4. Subscription, price and payment

Seller of record: subscriptions are sold and billed through our payment partner Polar Software Inc. ("Polar"), which acts as merchant of record. Polar processes your payment, charges and remits applicable VAT, and issues your invoice. Your purchase contract for the subscription is with Polar; the Service itself is provided by us.
Price: Basic €10 per month (2 categories, your country, match score and short reason), Medium €20 per month (up to 5 categories, your country, detailed steps) or Pro €35 per month (all categories, tenders in all EU countries, detailed steps) (the price shown at checkout is binding, and includes applicable VAT unless checkout shows otherwise).
Billing: payment is taken in advance for each monthly period through Polar. Your subscription renews automatically every month until you cancel.
Cancellation: cancel at any time in Polar's customer portal ("Manage billing"). Cancellation takes effect at the end of the current paid period; you keep access until then. We do not provide partial-month refunds, except where the law requires.
Failed payments: if a payment fails we may retry and may suspend paid features until it is settled.
Price changes: we will give at least 30 days' notice by email; you may cancel before the change applies.
Test mode: while the Service is marked as being in test mode, no real charges are made.
Refunds and invoices: are handled by Polar under its buyer terms and the rules in section 5. Contact us first and we will help resolve any billing question.

5. Right of withdrawal (consumers)

If you are a consumer in the EU/EEA you have the right to withdraw from the contract within 14 days without giving a reason. To exercise it, tell us clearly (for example by email). If you asked us to start the Service during the withdrawal period, you pay a proportionate amount for what has been provided until you told us you withdraw. Business customers have no statutory withdrawal right.

6. Acceptable use

You agree not to: scrape or bulk-download the Service's data, resell or share your account, attempt to bypass limits or security, overload the Service, submit unlawful content or others' personal data in your profile, or use the Service in breach of law. We may apply fair-use limits (for example, a maximum number of AI analyses per day) and may suspend accounts that breach these Terms.

7. Intellectual property and data sources

The Service, its software, design and compilation are ours or our licensors'. Programme information originates from public sources and remains subject to their own terms; we link to the original source for every item. Your profile text remains yours, and you grant us a limited licence to process it to provide the Service (including sending it to our AI and email providers as described in the Privacy Policy).

8. Daily emails

Daily match emails are part of the Service. We send them only to confirmed addresses, never repeat a match you have already received, and include an unsubscribe link in every email. Email delivery depends on third parties and is not guaranteed.

9. Availability and changes

We aim for reliable service but do not guarantee uninterrupted or error-free operation. We may modify, add or remove features, sources or limits, and will give reasonable notice of changes that materially reduce what you paid for.

10. Liability

Nothing in these Terms excludes or limits liability that cannot be excluded by law, including for intent, gross negligence, death or personal injury, or mandatory consumer rights. Subject to that, we are not liable for indirect or consequential loss, lost profits, or lost funding opportunities, and our total liability for any claim relating to the Service is limited to the fees you paid in the 12 months before the event. The Service is provided "as is" with respect to the accuracy and completeness of third-party data and AI output.

11. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access for material breach of these Terms, non-payment, or legal necessity, with notice where reasonable. Sections that by nature should survive (for example liability, governing law) survive termination.

12. Changes to these Terms

We may update these Terms. We will notify you of material changes by email or in the Service at least 14 days before they apply; continued use after that means acceptance, and you may cancel before then.

13. Governing law and disputes

These Terms are governed by the laws of the Republic of Bulgaria. Courts in Sofia have jurisdiction, without depriving consumers of mandatory protections of the law and courts of their country of residence. Consumers may also use out-of-court dispute resolution, including the Bulgarian Commission for Consumer Protection (КЗП, kzp.bg). We will first try to resolve any complaint directly: [CONTACT EMAIL: fill in].

14. Contact

Tao soft EOOD, UIC 205420526, [REGISTERED ADDRESS: fill in]. Email: [CONTACT EMAIL: fill in].